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Accessibility statement

Last updated 4 November 2026

We want everyone to be able to use Kestrelo, whatever their ability, device or way of browsing. This statement covers the Kestrelo website and web app.

The short version

  • We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
  • Every page can be used with a keyboard, a screen reader or zoomed to 400%.
  • Automated accessibility checks run on every change, and the home page scores 100 for accessibility in Lighthouse.
  • If anything is hard to use, tell us and we will fix it or find another way to help.

This summary is here to help. The full text below is what applies.

1. Using Kestrelo

You should be able to:

  • use every page with a keyboard alone, starting with the Skip to content link;
  • use a screen reader, with headings, labels and form errors announced;
  • zoom up to 400% without content being cut off or needing to scroll sideways;
  • use the site in light or dark mode, following your device setting;
  • turn off animations by switching on reduced motion on your device;
  • read text with a contrast ratio of at least 4.5:1 against its background.

2. How accessible this site is

We believe the site partially meets WCAG 2.2 AA. Automated tests pass, but we have not yet had a full manual audit by an independent specialist. We plan to do that and will update this statement with the results.

3. Known issues

  • The cookie banner covers part of the page on small screens until you choose Accept or Reject.
  • Some decorative pictures of the app are described as a whole rather than item by item.
  • Some balances animate briefly when a page loads. Switching on reduced motion on your device turns this off.

4. Feedback and help

If you find a problem, or need information in a different format such as large print or audio, message us in the app or email support@example.com. We will reply within 5 working days.

5. How we test

  • Automated checks with Lighthouse and axe on key pages before each release.
  • End-to-end tests that use the same roles and labels a screen reader relies on.
  • Manual keyboard testing of navigation, menus, sign-up and the app.

This statement was last reviewed on 4 November 2026.

6. Contact us

The quickest way to reach us is through chat in the Kestrelo app, 24 hours a day. You can also email support@example.com. Our postal address is shown at the bottom of every page.

Still have a question?

Chat to us in the app any time, or email support@example.com.

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