How can we help?

Choose Open an account, tell us your name and email, set a password and answer three quick questions. Your account number appears straight away and you can start using it.

Anyone aged 18 or over who lives in the UK. You can hold one personal account, and you can open a separate business account for your business.

Choose Log in at the top of any page and enter the email and password you used when you signed up.

Free covers everyday spending and saving. Plus adds unlimited Spaces and a better savings rate. Max adds travel and phone insurance and priority support. You can compare them side by side on the plans page.

Yes. You can move between plans at any time. A new monthly fee applies from your next billing date.

Open Pay in the app, pick where the money comes from and where it goes, enter the amount and confirm. Moves between your own accounts and Spaces happen instantly.

The most common reason is that there was not enough money in the account the payment came from. Check the balance, move money from a Space if you need to, then try again.

Tap any account on the home screen to see every transaction, grouped by day, with the balance after each one.

Moves between your own accounts and Spaces happen instantly, and both balances update straight away.

A Space is a separate pot that sits alongside your main account. Money in a Space is kept apart from your spending balance until you move it back.

Up to 3 on Free, and as many as you like on Plus and Max.

Open Pay, choose your main account as the source and the Space as the destination, enter the amount and confirm.

It shows how close the Space is to its savings goal. The ring fills up as the balance grows.

You get an alert for every payment, can freeze your card in a tap, and can log out of every device at once. We also pause unusual large payments and ask you to confirm them.

Freeze it straight away in the app, then message us so we can cancel it and send a replacement card. If you find it again before we cancel it, you can unfreeze it.

Change your password, log out of every device from Settings, and message us in the app immediately. Tell us which payments you do not recognise.

No. We will never ask you to move money to a "safe account", and we will never ask for your full password. If someone does, hang up and contact us through the app.

Choose Log out at the top of the home screen, or in Settings. Your session also ends automatically after 24 hours.

Message us in the app and we will update it for you once we have confirmed it is really you.

The Free plan has no monthly fee. Plus and Max add extras for a monthly fee, shown on the plans page. We add no fees when you spend abroad on any plan.

Move any remaining money out of your account and Spaces, then message us in the app and ask to close it. We will confirm once it is done.

Your name, your business or trading name, an email address and a password. It takes a few minutes and you can start using the account straight away.

Sole traders, freelancers and limited companies based in the UK.

Yes. A business account has its own account number and its own Tax pot, completely separate from any personal account.

It is a Space that sits next to your business account. Move money into it whenever you are paid so it is ready when your tax bill is due.

Yes. You can move between Starter, Team and Scale at any time from the app.